ABC of Effective Management
No one is born a manager, one becomes a manager!
This course is designed to help the manager of a business/structural unit to operate effectively and manage the employees: to communicate the goals, processes, and developments of the business clearly and consistently; assign tasks and control their execution; provide everyday support and promote cooperation among employees; motivate the employees by providing regular and effective feedback. Also information on the resources available to managers, their usefulness in defusing tension in complicated situations, and their help in motivating, inspiring and promoting the activity and productivity of employees.
Target audience: Medium level managers with little experience in personnel management.
Aim of the course: Provide knowledge and practical skills for effective management of personnel.
- Understanding of manager's role and responsibility in reaching the goals of the business;
- Knowledge of challenges in manager's work and the most effective tools in personnel management;
- Understanding of the significance of motivation and motivating in everyday work;
- Developed ability to provide feedback and motivate employees;
- Understanding of the significance of communications in manager's work, its kinds and most effective tools;
- Developed communication skills;
- Concrete scenarios of action for different situations, including complicated ones, in everyday work.
Duration: 2 days, 12 hours.
Active and interactive form of work. The course offers many discussions, role games, practical tasks in the course of analyzing which the participants will gain theoretical insights in each theme.
1. Introduction, getting acquainted. Agreeing on the rules of the course.
2. Management, management models, management styles. Managing as influencing. Manager's image. Real and ideal image of manager.
3. Work execution cycle and roles of manager:
- Knowledge necessary for a manager;
- The roles of direct manager in managing the work process;
- Types of analysis of the work process, their application;
- What does the business expects of the manager? What do the employees expect? The mutual perception, expectations and worries of managers and employees;
- Challenges and opportunities for the manager.
4. Skills necessary for a manager and their development:
- Ability to set goals, reach an agreement on their fulfilment and quality criteria;
- Planning of goals and activities; operational planning;
- Delegating and authorizing: how to get maximum use of an employee's abilities;
- Evaluation of work performance: has the planned result been reached?
- Employees' movement toward development.
5. Everyday communication and interaction. Interaction: convincing and influencing. Attention, interest, and motivation. Resolving conflicts. Resolving conflicts: the art of asking questions, advantages of reflection:
- Rational and emotional communications;
- Verbal and non-verbal communications tools;
- What is important to an employee?
- Ability to listen actively; ability to listen emphatically;
- How to speak to be heard? Argumentation skills.
6. Motivating employees. The most effective ways. Providing feedback:
- Talking to the employee. Preparation and management;
- Positive and negative feedback;
- Expressing criticism;
- Manager's emotions and feelings as help/obstacle in providing feedback;
- Praise as motivator;
- Receiving feedback from employees.
7. Organizing teamwork. Awareness and efficient use of resources:
- Team formation process;
- Roles in a team, group cooperation;
- Successful team development – its foundation, constituents, rules of the game in a team;
- Social competence – readiness for cooperation;
- How to promote cooperation.
8. Mental hygiene and individual competence of manager:
- Power, workload, stress, lifestyle, health;
- Emotional intelligence in management. Empathy in management;
- Self-awareness: awareness of feelings, accurate self-assessment, self-confidence;
- Self-regulation: control of emotions, ability to react, will to success, initiative;
- Positive thinking and taking action. How to promote activity of employees.
9. Conclusion. Summary. Feedback and practical recommendations.
Venue: TRIVIUMS training centre, Blaumaņa 11/13 - 12, Riga
Participation fees include handouts, coffee breaks and lunch.
For company training, the programme can be adapted to the specifics and needs of the company.
Main conclusions from the training or 3 things you will definitely use from now on:
- Continued learning is tantamount. I will try to delegate more instead of doing everything myself. Should not lose sight of the "big picture".
- Systemic approach, ability to listen, individual approach.
- How to give feedback to an employee. How important it is for an employee to be aware of his own role and those of others in the business. Different ways of motivating.
- Regular provision of "the big picture" to the employees; listening: the emotions and viewpoint of employees, agreement at the end of the conversation.
- Advice on how to be a respected manager and a friend.
- How to provide an effective feedback. The scenario of the employee has to conform to the goals of the business.
- Defining the rules and keeping to them.
- Analysis of communication, taking into account the lack of uniformity of information. Different ways of and possibilities for motivating. Principle of 1-2-3: a clear definition of tasks.
- Correct organization of the employee's feedback.
- The employee is a client of the business.
What did you like best in this seminar?
- I liked the fact that course participants came from diverse fields, and as a consequence, there was an opportunity to find out about various situations and how to respond to them.
- The course structure gave a good idea about the topic overall, and revealed opportunities for developing one’s skills further.
- The fact that proper foundations were “set” for further development of oneself and one’s work.
- My head is full of ideas which will be of use not only at work but also in my personal life. I LIKED EVERYTHING!
- It’s a rare thing to attend lectures where I can grasp every word.
- I could identify where I am, what I am doing wrong, what sort of a leader I am.
- It was an interesting experience for me.
- A very knowledgeable, professional and inspiring teacher.
- The practical approach, the chance to see oneself from the side. The short films.
- I really liked everything. Up to now, I have never given marks to any training course as high as to this one.
- The allegories and maintaining a lively dialogue. Meeting interesting people and exchanging opinions.
- The positive atmosphere. The chance to listen to a knowledgeable, attractive lecturer who succeeded in involving each participant in the process of learning.
- Filming, analysis.
- Very sociable participants, it was fun.